Contact Us

Need help Applying for your Australian Visa?

Contact Americas Service Centre, Ottawa, Canada at 1 613 238 1040 (international call costs will apply).

Australian Biometrics Collection Center (ABCC)

Bogota ABCC

Working Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday
Email Address: australia+bog-info@visaops.net
Address:
Calle 26 # 92-32,
Connecta – Gold 4 Primer Piso lado Occidental,
Bogota, D.C. Colombia

Medellín ABCC

Working Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday
Email Address: australia+mde-info@visaops.net
Address:
Carrera 46 #47-66,
Store Number 6010 Punto de la Oriental Shopping Mall Sixth Floor,
Centro, Medellín,
Colombia

Call Center Contact Information

Working Hours: 8:00 a.m. to 8:00 p.m., Monday through Friday
Phone Number: +1 57-1-3819787

Holidays and Closures

The Australian Biometrics Collection Centers (ABCC) are closed on the following dates in 2019:

DateDayIn Observance Of
January 1TuesdayNew Year's Day
January 7MondayEpiphany
January 21MondayMartin Luther King Jr's Birthday
February 18MondayPresident's Day
March 25MondaySaint Joseph's Day
April 18ThursdayHoly Thursday
April 19FridayGood Friday
May 1WednesdayColombian Labor Day
May 27MondayMemorial Day
June 3MondayAscension Day
June 19WednesdayStudent Visa Day
June 24MondayCorpus Christi
July 1MondayFeast of Peter and Paul
July 4ThursdayIndependence Day
August 7WednesdayBattle of Boyaca
August 19MondayAssumption Day
September 2MondayLabor Day
October 14MondayColumbus Day
November 4FridayAll Saints' Day
November 11MondayVeterans Day and Cartagena
November 27WednesdayThanksgiving
November 28ThursdayThanksgiving
December 25WednesdayChristmas Day