Contact Us

Need help Applying for your Australian Visa?

Contact the Global Service Centre in Australia at +61 2 6196 0196 (International call costs will apply).

Australian Biometrics Collection Center (ABCC)

Bogota ABCC

Working Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday
Email Address: australia+bog-info@visaops.net
Address:
Calle 26 # 92-32,
Connecta – Gold 4 Primer Piso lado Occidental,
Bogota, D.C. Colombia

Medellín ABCC

Working Hours: 8:00 a.m. to 5:00 p.m., Monday through Friday
Email Address: australia+mde-info@visaops.net
Address:
SAN FERNANDO PLAZA
Av. El Poblado #1-50
Regus, Floor 6
Medellin

Call Center Contact Information

Working Hours: 8:00 a.m. to 8:00 p.m., Monday through Friday
Phone Number: +1 57-1-3819787

Holidays and Closures

The Australian Biometrics Collection Centers (ABCC) are closed on the following dates in 2023:

DateDayIn Observance Of
January 2MondayNew Year's Day
January 16MondayBirthday of Martin Luther King Jr.
February 20MondayWashington's Birthday
March 20MondaySaint Joseph's Day
April 6ThursdayMaundy Thursday
April 7FridayGood Friday
May 1MondayLabor Day
May 29MondayMemorial Day
June 12MondayCorpus Christi
June 19MondayJuneteenth National Independence Day / Sacred Heart
July 3MondaySaint Peter and Saint Paul
July 4TuesdayUS Independence Day
July 20ThursdayColombia Independence Day
August 7MondayBattle of Boyacá Day
September 4MondayU.S. Labor Day
October 9MondayColumbus Day/Día de la Raza
November 10FridayU.S. Veterans Day
November 13MondayIndependence of Cartagena
November 23ThursdayThanksgiving Day
December 8FridayFeast of the Immaculate Conception
December 25MondayChristmas Day