Contact the Global Service Centre in Australia at +61 2 6196 0196 (International call costs will apply).
Working Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday
Email Address: australia+bog-info@visaops.net
Address:
Calle 26 # 92-32,
Connecta – Gold 4 Primer Piso lado Occidental,
Bogota, D.C. Colombia
Working Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday
Email Address: australia+mde-info@visaops.net
Address:
Carrera 46 #47-66,
Store Number 6010 Punto de la Oriental Shopping Mall Sixth Floor,
Centro, Medellín,
Colombia
Working Hours: 8:00 a.m. to 8:00 p.m., Monday through Friday
Phone Number: +1 57-1-3819787
The Australian Biometrics Collection Centers (ABCC) are closed on the following dates in 2020:
| Date | Day | In Observance Of |
| January 1 | Wednesday | New Year's Day (A-C) |
| January 6 | Monday | Epiphany (CO) |
| January 20 | Monday | Martin Luther King Day (A) |
| February 17 | Monday | President's Day (A) |
| March 23 | Monday | St. Joseph's Day (CO) |
| April 9 | Thursday | Holy Thursday (CO) |
| April 10 | Friday | Good Friday (CO) |
| May 1 | Friday | Labor Day (CO) |
| May 25 | Monday | U.S. Memorial Day (A) / Ascension Day (CO) |
| June 15 | Monday | Corpus Christi (CO) |
| June 22 | Monday | Feast of the Sacred Heart (CO) |
| June 29 | Monday | Feast of St. Peter & St. Paul (CO) |
| July 3 | Friday | Independence Day (A) |
| July 20 | Monday | Independence Day (CO) |
| August 7 | Friday | Battle of Boyaca (CO) |
| September 7 | Monday | U.S. Labor Day (A) |
| October 12 | Monday | Columbus Day (A-C) |
| November 11 | Wednesday | U.S. Veterans Day - Ind Day (A-C) |
| November 26 | Thursday | Thanksgiving (A) |
| December 8 | Tuesday | Feast of the Immaculate Conception (CO) |
| December 25 | Friday | Christmas Day |