Contact Us

Need help Applying for your Australian Visa?

Contact Americas Service Centre, Ottawa, Canada at 1 613 238 1040 (international call costs will apply).

Australian Biometrics Collection Center (ABCC)

Bogota ABCC

Working Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday
Email Address: australia+bog-info@visaops.net
Address:
Calle 26 # 92-32,
Connecta – Gold 4 Primer Piso lado Occidental,
Bogota, D.C. Colombia

Medellín ABCC

Working Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday
Email Address: australia+mde-info@visaops.net
Address:
Carrera 46 #47-66,
Store Number 6010 Punto de la Oriental Shopping Mall Sixth Floor,
Centro, Medellín,
Colombia

Call Center Contact Information

Working Hours: 8:00 a.m. to 8:00 p.m., Monday through Friday
Phone Number: +1 57-1-3819787

Holidays and Closures

The Australian Biometrics Collection Center (ABCC) are closed on the following dates in 2018:

Date Day Holiday
Monday January 1 (A-C) New Year's Day
Monday January 8 (C) Epiphany
Monday January 15 (A) Martin Luther King Jr's Birthday
Monday February 19 (A) Washington's Birthday-President's Day
Monday March 19 (C) St. Joseph's Day
Thursday March 29 (C) Holy Thursday
Friday March 30 (C) Good Friday
Tuesday May 1 (C) Labor Day
Monday May 28 (A-C) Memorial Day - Ascension Day
Monday June 4 (C) Corpus Christ
Monday June 11 (C) Feast of the Sacred Heart
Monday July 2 (C) Peter and Paul
Wednesday July 4 (A) Independence Day
Monday July 20 (C) Independence Day
Wednesday August 7 (C) Battle of Boyacá
Friday August 20 (C) Assumption
Tuesday September 3 (A) Labor Day
Monday October 8 (A) Columbus Day
Monday October 15 (C) Columbus Day
Monday November 12 (A-C) Veterans Day and Cartagena
Thursday November 22 (A) Thanksgiving Day
Tuesday December 25 (A-C) Christmas Holiday