Contact Us

Need help Applying for your Australian Visa?

Contact the Global Service Centre in Australia at +61 2 6196 0196 (International call costs will apply).

Australian Biometrics Collection Center (ABCC)

Bogota ABCC

Working Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday
Email Address: australia+bog-info@visaops.net
Address:
Calle 26 # 92-32,
Connecta – Gold 4 Primer Piso lado Occidental,
Bogota, D.C. Colombia

Medellín ABCC

Working Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday
Email Address: australia+mde-info@visaops.net
Address:
Carrera 46 #47-66,
Store Number 6010 Punto de la Oriental Shopping Mall Sixth Floor,
Centro, Medellín,
Colombia

Call Center Contact Information

Working Hours: 8:00 a.m. to 8:00 p.m., Monday through Friday
Phone Number: +1 57-1-3819787

Holidays and Closures

The Australian Biometrics Collection Centers (ABCC) are closed on the following dates in 2020:

DateDayIn Observance Of
January 1WednesdayNew Year's Day (A-C)
January 6MondayEpiphany (CO)
January 20MondayMartin Luther King Day (A)
February 17MondayPresident's Day (A)
March 23MondaySt. Joseph's Day (CO)
April 9ThursdayHoly Thursday (CO)
April 10FridayGood Friday (CO)
May 1FridayLabor Day (CO)
May 25MondayU.S. Memorial Day (A) / Ascension Day (CO)
June 15MondayCorpus Christi (CO)
June 22MondayFeast of the Sacred Heart (CO)
June 29MondayFeast of St. Peter & St. Paul (CO)
July 3FridayIndependence Day (A)
July 20MondayIndependence Day (CO)
August 7FridayBattle of Boyaca (CO)
September 7MondayU.S. Labor Day (A)
October 12MondayColumbus Day (A-C)
November 11WednesdayU.S. Veterans Day - Ind Day (A-C)
November 26ThursdayThanksgiving (A)
December 8TuesdayFeast of the Immaculate Conception (CO)
December 25FridayChristmas Day