Contact Americas Service Centre, Ottawa, Canada at 1 613 238 1040 (international call costs will apply).
Working Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday
Email Address: australia+bog-info@visaops.net
Address:
Calle 26 # 92-32,
Connecta – Gold 4 Primer Piso lado Occidental,
Bogota, D.C. Colombia
Working Hours: 9:00 a.m. to 6:00 p.m., Monday through Friday
Email Address: australia+mde-info@visaops.net
Address:
Carrera 46 #47-66,
Store Number 6010 Punto de la Oriental Shopping Mall Sixth Floor,
Centro, Medellín,
Colombia
Working Hours: 8:00 a.m. to 8:00 p.m., Monday through Friday
Phone Number: +1 57-1-3819787
The Australian Biometrics Collection Center (ABCC) are closed on the following dates in 2018:
| Date | Day | Holiday |
| Monday | January 1 | (A-C) New Year's Day |
| Monday | January 8 | (C) Epiphany |
| Monday | January 15 | (A) Martin Luther King Jr's Birthday |
| Monday | February 19 | (A) Washington's Birthday-President's Day |
| Monday | March 19 | (C) St. Joseph's Day |
| Thursday | March 29 | (C) Holy Thursday |
| Friday | March 30 | (C) Good Friday |
| Tuesday | May 1 | (C) Labor Day |
| Monday | May 28 | (A-C) Memorial Day - Ascension Day |
| Monday | June 4 | (C) Corpus Christ |
| Monday | June 11 | (C) Feast of the Sacred Heart |
| Monday | July 2 | (C) Peter and Paul |
| Wednesday | July 4 | (A) Independence Day |
| Monday | July 20 | (C) Independence Day |
| Wednesday | August 7 | (C) Battle of Boyacá |
| Friday | August 20 | (C) Assumption |
| Tuesday | September 3 | (A) Labor Day |
| Monday | October 8 | (A) Columbus Day |
| Monday | October 15 | (C) Columbus Day |
| Monday | November 12 | (A-C) Veterans Day and Cartagena |
| Thursday | November 22 | (A) Thanksgiving Day |
| Tuesday | December 25 | (A-C) Christmas Holiday |