CSRA can only provide services related to collecting biometric data on behalf of the Australian Government. For complete visa information, visa fees and visa application procedures, please visit the Department of Home Affairs Web site at immi.homeaffairs.gov.au/visas/getting-a-visa/visa-finder.
If you need additional visa information, please contact the Service Centre at https://immi.homeaffairs.gov.au/help-support/contact-us/telephone/outside-australia.
Your visa application is processed by the relevant Australian Visa Office. Visa applications are processed by Departmental officers. Australian Biometric Collection Centre staff do not process or decide visa applications.
The Australian Visa Office encourages lodging complete applications to avoid processing delays. When submitting your application, please refer to the document checklist to identify the supporting documents to attach to your application.We are unable to advise applicants of a likely decision date.
Current global visa and citizenship processing times are now available on the Department of Home Affairs website https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-processing-times
Please note that the Department will only respond to enquiries after the published processing time has elapsed
It is strongly recommended that you do not make final travel arrangements until your visa has been granted.
If you included an email address on your visa application the Visa Processing Office will communicate with you through this email address. It is important to check your junk email regularly to ensure that emails from the Visa Processing Office have not accidentally been sent to junk.
CSRA can provide assistance to applicants lodging visa applications online through ImmiAccount. A service fee will be payable for this service.