Contact Us

Need help Applying for your Australian Visa?

Contact the Global Service Centre in Australia at +61 2 6196 0196 (International call costs will apply).

Have a question related to your Biometrics Appointment?

Contact Mexico City:  australia+mex-info@visaops.net

Contact Monterrey:  australia+mty-info@visaops.net

Contact Guadalajara  australia+gdl-info@visaops.net

Call Center Contact Information

Working Hours: 8:00 a.m. to 8:00 p.m., Monday through Friday
Phone Numbers: +525585263597 or +528185262075

Locations and Hours

To provide biometric data, please make an appointment at an Australian Biometric Collection Centre (ABCC) in Mexico City, Monterrey or Guadalajara. Please note that each person included in the visa application must attend the ABCC in person to have their biometrics collected.

Australian Biometric Collection Centre (ABCC)

Mexico City

Centre Hours
Monday through Friday - 9:00 a.m. to 5:00 p.m.
Saturday - 9:00 a.m. to 11:00 a.m.
 
Address:
Hamburgo #213, PB Anexo, Col. Juárez, Del. Cuauhtémoc,
Distrito Federal, México, C.P. 06600
 
Email Address
australia+mex-info@visaops.net


Monterrey

Centre Hours
Monday through Friday - 9:00 a.m. to 5:00 p.m.
Saturday - 9:00 a.m. to 11:00 a.m.
 
Address:
Hidalgo #400-A Poniente,Col. Centro,
Monterrey, Nuevo León, C.P. 64000
Note: Please use the Ignacio Lopez Rayon street entrance.
 
Email Address
australia+mty-info@visaops.net


Guadalajara

Centre Hours
Monday through Friday - 9:00 a.m. to 5:00 p.m.
Saturday - 9:00 a.m. to 11:00 a.m.
 
Address:
Av. Unión 210, esq. Av. La Paz, Col. Obrera Centro
Guadalajara, Jalisco, C.P. 44100
 
Email Address
australia+mty-gdl@visaops.net


Holiday Schedule for all Biometric Centers

The Australian Biometrics Collection Centers (ABCC) are closed on the following dates in 2022:

DateDayIn Observance Of
January 1SaturdayNew Year's Day
January 17MondayMartin Luther King Day
February 7MondayAnniversary of Mexican Constitution
February 21MondayPresident's Day
March 21MondayBenito Juarez's Birthday
April 14ThursdayHoly Thursday
April 15FridayGood Friday
April 16SaturdaySaturday Holy Week
May 5ThursdayAnniversary of the Battle of Puebla
May 10TuesdayMother's Day
May 30MondayU.S. Memorial Day
June 20MondayJuneteenth
July 4MondayU.S. Independence Day
September 5MondayU.S. Labor Day
September 16FridayMexican Independence Day
October 10MondayU.S. Columbus Day
November 2WednesdayAll Souls' Day
November 11FridayU.S. Veterans Day
November 21MondayAnniversary of the Mexican Revolution
November 24ThursdayThanksgiving Day
December 12MondayOur Lady of Guadalupe Feast Day
December 26MondayChristmas Day
January 2MondayNew Year's Day Observed